Frequently Asked Questions
Everything you need to know about your order and our equestrian-inspired fashion.
How do I determine my correct size for riding apparel?
We provide a detailed size chart on every product page. Since equestrian gear requires a precise fit for safety and comfort, we recommend measuring your bust, waist, and inseam before placing an order.
What is your return policy for worn items?
We accept returns within 30 days of delivery. Items must be in original, unworn condition with tags attached. For hygiene reasons, we cannot accept returns on items that have been used in the stable or during riding.
Do you offer international shipping?
Yes, Horse.com ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How should I care for my leather boots and apparel?
To maintain the longevity of your leather goods, wipe them down with a damp cloth after each use and apply a high-quality leather conditioner monthly. Avoid direct heat sources when drying.
Are your materials ethically sourced?
We are committed to sustainability. Our leather is sourced from certified tanneries, and our performance fabrics are increasingly made from recycled polyester to reduce our environmental hoofprint.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your shipment's progress in real-time.